Supr Bundles & Subscriptions Helpdesk
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Find answers to the most common questions about managing your subscriptions

Categories

  • Offers
  • Subscription Contracts
  • Widgets
  • Customer portal
  • Settings
  • FAQ
  • Troubleshooting
  • How to remove the one-time purchase option for a product
    Make a product subscription only with Shopify's purchase option setting, or hide the one-time purchase row on an offer.Featured
  • Using Supr Bundles & Subscriptions with other apps and tools
    What works with other bundle, subscription, variant, loyalty, email and fulfilment apps, Shopify Bundles, Shopify Flow, POS, headless stores, page builders and themes, and what to do when two apps clash.Few readers
  • What shoppers see in the cart and at checkout
    How subscriptions and bundles appear in the cart and at checkout: the subscription name line, prepaid totals, the Recurring subtotal, bundle discounts, crossed out prices and one-cent rounding.Few readers
  • Changing prices for existing subscribers
    Existing subscribers keep their signup price. Use automatic price updates, the Sync prices bulk action or a contract edit to change it.Few readers
  • What happens when you uninstall the app
    What uninstalling does to your subscriptions, storefront widget, bundle options and settings, what to do before you uninstall, and how to reactivate subscriptions if you reinstall.Few readers
  • Requesting a new feature
    Suggest features or report bugs on the in-app Feature requests board, vote and comment on other requests, and follow each request from Open to Completed.Few readers
  • Refunding or cancelling a single subscription order
    Refund or cancel one subscription order in Shopify without cancelling the subscription, and what it does to the next renewal.Few readers
  • Applying subscriptions to specific products and collections
    Choose which products an offer applies to: all products, collections, products and variants, Shopify bundle products, and syncing automated collections.Few readers
  • Billing Error: “Purchase Type Not Supported”
    Why a renewal fails with Purchase type not supported and how to get the customer onto a card that allows recurring charges.Few readers
  • Can customers subscribe to multiple products at once
    How several subscription products are grouped by frequency, several subscriptions and addresses for one customer, and selling products together.Few readers
  • Changing the next billing or charge date
    Set a fixed billing date for new subscribers, move or skip the next charge for one or many customers, and let customers reschedule themselves.Few readers
  • Creating a test subscription order
    Place a test subscription order with Shopify Payments test mode, the Bogus Gateway or a 100% discount code, check the subscription reached the cart, and test a renewal with Renew immediately.Some readers
  • How subscription discounts work
    Subscription option discounts versus Shopify discount codes: how percentage, amount off and fixed price are calculated, first order only discounts, stacking with bundles and codes, and changing discounts on existing subscriptions.Few readers
  • How to change the subscription policy text on the product page
    Change the 'recurring or deferred purchase' policy text under the buy buttons, understand the notice at checkout, and edit 'cancel anytime' wording that comes from your offer.Some readers
  • How to Change/Translate Main Language Texts
    Where to change the text customers read in your store's main language: offers, Design > Labels, add-ons, customer portal and emails, plus ready-made wording in 34 languages.Few readers
  • How to delete or unpublish an offer
    Take an offer off your store with Draft, delete offers or individual options for good, and what happens to customers who already subscribed.Few readers
  • How to Offer a One-Time Use Subscription Discount
    Create a welcome discount code for new subscribers that cannot be reused, using the Has subscription contract tag and a Shopify customer segment.Some readers
  • How to set the price of a subscription
    Set subscription prices with option discounts, product variants, prepaid options and pack pricing, and check what a subscriber will pay.Some readers
  • How to set up free subscription shipping
    Set up free shipping for subscriptions with a Shopify discount, and what it means for existing subscriptions and mixed carts.Popular
  • How to update a subscription payment method
    How customers update their card in the portal, and how merchants switch to another saved card or send a secure payment update email.Few readers
  • Offering a free trial or discounted first order
    Give a bigger discount on the first order and then your normal subscription discount, a free first order, or an intro price for the first few orders, with step-by-step setups and trade-offs.Few readers
  • Selling subscriptions with B2B, Markets, and multiple currencies
    What works with Shopify B2B, Markets and multiple currencies: hiding bundle options from B2B, limiting subscription options by customer tag, discounts and price updates in other currencies.Few readers
  • Upsells
    Recommend extra products to existing subscribers in the customer portal and subscription emails, added to every delivery or to the next order only, with an optional discount.Few readers
  • [Video Guide] How to enable APP EMBED
    Video and steps to switch on the Supr Bundle & Subscriptions app embed in your theme.Few readers
  • [Video Guide] How to Make a Product Subscription Only
    Video and steps to make a product subscription-only in Shopify, or just hide the one-time purchase row in an offer.Few readers
  • Which payment gateways work with subscriptions
    Which payment gateways Shopify allows for subscriptions, why only PayPal may show at checkout, and what to do if your gateway is not supported.Few readers

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