• Bundle options are not showing on the product page

  Why a bundle offer's options do not appear on a product page (widget off, Subscription offer type, Draft, Applies to, empty options, stock, another offer) and how to fix each cause.Few readers

• Renewals charge shipping or the wrong shipping rate

  Why renewals charge shipping when the first order was free, why new rates or discounts do not reach existing subscriptions, and how to fix one subscription or many.Few readers

• The customer portal won't enable or says Failed to verify

  Fix the customer portal when Enable customer portal fails, verification asks you to sign in, you see Failed to verify customer portal, Home still says Not enabled, or the portal page shows an error, including the manual steps in Shopify admin.Few readers

• Giving our support team access to your store

  Find your collaborator request code, approve our collaborator request in Shopify admin Settings > Users, see which permissions we ask for, fix a request you cannot see, and what to send when you ask for help.Few readers

• Changing a product variant is not updating the widget prices/options

  Why the widget does not update when a customer switches variant, and how our team fixes it for your theme.Few readers

• How to share your online store password with support

  Find your storefront password under Online Store > Preferences and share it with support, and when we need collaborator access instead.Few readers

• My Customers are not able to edit their subscriptions

  Checklist when customers cannot log in, cannot find their subscription, or cannot pause, skip, swap or cancel: portal enabled, portal version, order email, permissions, minimum commitment and other reasons.Few readers

• My subscription free shipping discount is not working

  Checks to make when a subscription free shipping discount does not apply at checkout, including bundles.Few readers

• Subscription emails going to spam or not being received

  Fix subscription emails that land in spam, bounce, show via amazonses.com or never arrive, by authenticating your sender domain with SPF, DKIM and DMARC and checking notification settings.Few readers

• Subscriptions are not adding to cart

  Common causes when a subscription will not add to cart or says sold out, and how to fix each one.Few readers

• The one-time purchase option is not showing on the product page

  Why the one-time purchase row is missing from a product page and how to bring it back: Shopify's subscription-only setting, the hidden row on the offer, or a Subscription only bundle option.Few readers

• The subscription widget appears twice or at the bottom of the page

  Fix a widget that shows twice or at the bottom of the page, and move it to a different spot on your product page.Few readers

• The subscription widget is not displayed in my store

  Step-by-step checks when the subscription or bundle widget does not show on your product page, including a missing add to cart button.Some readers

• Understanding billing attempt failures

  Every renewal billing error explained, who can fix it, how to charge the renewal again, and which emails go out.Few readers

• Where to find failed or past-due subscriptions

  Find failed, paused and at-risk subscriptions with the Subscriptions list filters, fix them, and reactivate billing after a reinstall.Few readers