Supr Bundles & Subscriptions Helpdesk
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Articles on:Settings
Tailor all aspects of the subscription process to your store

Categories

  • Offers
  • Subscription Contracts
  • Widgets
  • Customer portal
  • Settings
  • FAQ
  • Troubleshooting
Billing and renewals
  • Billing and Renewal Settings
    Automatic price updates, time zone and renewal time settings, and how they affect existing subscriptions.Some readers
Customer portal
  • Customer Portal Settings
    Every option on Settings > Customer portal: portal version, Labels, pause, cancel, skip, reschedule, frequency changes, add and swap products, Shown products, address, payment method, cancellation reasons and loyalty display.Some readers
Dunning
  • Dunning Settings
    How failed renewal payments are retried, the defaults, what happens when all attempts fail, and which emails are sent.Few readers
Out of stock
  • Out of Stock Settings
    The three out of stock options for renewals (Skip subscription cycle, Partial renewals, Allow overselling) and how to choose.Few readers
Shipping
  • Shipping Settings
    How renewal shipping is priced, recurring shipping options, automatic shipping price updates and subscription shipping profiles.Few readers
Tags
  • Tag Settings
    Every customer and order tag the app can add, their default text, how to turn them on and rename them, and how to use them to segment subscribers in Shopify Email, Klaviyo and other apps.Few readers
Translations
  • Notifications
    Choose your email sender, authenticate your domain, understand what the Supr sender locks, edit branding, labels and email text, set the upcoming renewal lead time, and manage customer and staff notifications.Some readers
  • Translations
    Translate offers, widgets, bundle labels, the customer portal and emails into your store's other languages, and apply ready-made wording in 34 languages.Some readers
  • Using the API
    Create API tokens and event notification endpoints under Settings > API, call the subscriptions API, retry safely, verify webhook signatures, and when to use bulk actions instead.Few readers
  • Using Omnisend
    Connect Omnisend under Settings > Integrations, send subscription events to it, build automations on them, and choose who sends each customer email.Few readers
  • Pause Supr
    Turn Supr off on your storefront without editing your theme, or freeze every renewal for a while, and choose what happens to missed renewals when you unfreeze.Few readers
  • Using Klaviyo
    Send your subscription events to Klaviyo and build renewal, failed payment and win-back emails and texts as Klaviyo flows.Few readers
  • Staff Permissions
    Choose what each staff member can see and change in the app, area by area, with roles and a default role.Few readers
  • Using Shopify Flow
    Turn on Shopify Flow triggers, start workflows from subscription events, and run steps on a subscription from any workflow: pause, resume, cancel, skip, reschedule and resend an email.Few readers

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