Adding the customer portal link to your store navigation

Make it easy for your customers to manage their subscriptions by adding a "My Subscriptions" link to your store's navigation menu. This guide walks you through the steps for both portal versions on the settings page: Customer accounts page (Recommended) and Legacy online store portal.


When to Use This Guide


Use this guide to:


  • Help customers find their subscription portal directly from your storefront
  • Improve accessibility and reduce support requests
  • Support both Shopify's new customer accounts and the legacy online store portal


Table of Contents




You can check which version of the customer portal you are using by navigating to Supr Bundles & Subscriptions > Settings > Customer portal


There are two ways your customers can manage subscriptions:


  1. Customer accounts page (Recommended)
  • Subscriptions are a page inside Shopify's customer accounts.
  • Provides a consistent and predictable customer experience.
  • Needs Shopify's new customer accounts, and the portal must be enabled first, see the video guide to enabling the customer portal.


  1. Legacy online store portal
  • Subscriptions are managed on a separate page: /apps/my-subscriptions
  • Best used if your store is still on legacy (classic) customer accounts.


Quick add from the app (Customer accounts page only)


This method is recommended for most stores and ensures the correct portal link is used.


If you are using the Customer accounts page portal, you can add the navigation link in just a few clicks from the app:


  1. Go to Shopify admin
  2. Open Supr Bundles & Subscriptions
  3. Navigate to Settings > Customer portal
  4. On the Customer accounts page card, in the Navigation menu link row, click "Add to customer account menu"

This adds a Subscriptions link to your Customer account main menu in your Shopify navigation settings. The row's badge changes to Enabled and the button becomes View customer accounts menu. For most stores this is enough and you will not need the rest of this guide.


The button only appears when your store uses new customer accounts and has a customer account menu. If you don't see it, add the link by hand as described below.



  1. Open Shopify Admin

Log in to your Shopify admin dashboard.


  1. Click Content

This is where you manage all your store's menus.


  1. Click Menus

This is where you manage all your store's menus.


  1. Choose a Menu to Edit

Click the name of the menu you want to edit (e.g., Header).


If using the new customer accounts, it is strongly recommended to add them to the accounts menu (typically titled "Customer account main menu")




  1. Click Add Menu Item

This will open a new row for you to fill in the label and link.



  1. Enter the Link Label

Type a clear label such as My Subscriptions



  1. Add the Link Depending on Your Portal Type

You need to add the correct link depending on your selected customer portal. You can see which one you are using at the top of Supr Bundles & Subscriptions > Settings > Customer portal.

You can see which customer portal you need to link to by going to Settings > Customer portal and checking the active portal type



Option A: Customer accounts page (Recommended)


  1. Click inside the Link field and type:

Subscriptions



  1. Select the Supr Bundles & Subscriptions app from the dropdown


This will automatically insert the correct portal route for account-integrated stores.




Option B: Legacy online store portal


  1. Click inside the Link field and type:

/apps/my-subscriptions


Please ensure that you have entered the link accurately so the page will load correctly.




  1. Click the link from the dropdown when it appears

This will create a direct link to the legacy portal page.



  1. Click the ✅ Checkmark

This saves the new menu item inside the menu editor.


  1. Click Save

Your portal link is now live in your store navigation.



Tips and Best Practices


  • Use clear, friendly labels like Manage Subscriptions or My Subscriptions.
  • Place the link in a visible menu (e.g., Header or Account menu).
  • Test the link from a logged-in customer account to ensure it routes correctly.
  • If you switch from the legacy portal to the Customer accounts page, replace your old /apps/my-subscriptions menu link with the new one (Option A above).


Common questions


I added the link but customers get an error or an empty page.
If you use the Customer accounts page portal, check the card on Settings > Customer portal says Enabled. If it says Disabled, finish enabling it first, see The customer portal won't enable or says Failed to verify.


Which menu should the link go in?
With new customer accounts, the Customer account main menu, so customers see Subscriptions next to their orders. You can also add it to your header or footer menu.


Do customers need the menu link to reach the portal?
No. The app's subscription emails link to the portal too, but a menu link helps customers who come to your store directly.


I don't see the Add to customer account menu button.
It only shows with new customer accounts and when your store has a customer account menu. Add the link by hand with the steps above.



Updated on: 09/24/2026

Was this article helpful?

Share your feedback

Cancel

Thank you!