> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://supr-bundles-and-subscriptions.crisp.help/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Where to find failed or past-due subscriptions When a renewal can't be charged, you'll want to find the affected subscriptions quickly and see why they failed. This guide shows where failed and past-due subscriptions live in the app and how to filter for them. ### Table of contents * [Filter the Subscriptions list](#3-filter-the-subscriptions-list) * [What the failure types mean](#3-what-the-failure-types-mean) * [Why a subscription shows as Failed or Paused](#3-why-a-subscription-shows-as-failed-or-paused) * [Fixing a failed subscription](#3-fixing-a-failed-subscription) * [All subscriptions stopped billing after a reinstall](#3-all-subscriptions-stopped-billing-after-a-reinstall) * [Common questions](#3-common-questions) * [Related guides](#3-related-guides) ### Filter the Subscriptions list Go to [**Supr Bundles & Subscriptions > Subscriptions**](https://admin.shopify.com/apps/super-subscriptions/app/contracts) and use the filters at the top of the table: * **Status**: filter by **Failed**, **Paused**, **Active**, **Cancelled**, or **Completed**. * **Last payment error**: narrow down by the reason the last charge failed: **Payment error**, **Customer error**, **Inventory error**, or **Other**. * **Payment method status**: find subscriptions whose saved card is **Expires soon**, **Expired**, **Revoked**, or **Inactive**. These are the ones most likely to fail at the next renewal. * **Inventory level**: find subscriptions with a product that is currently **Out of stock** or **Partially out of stock**. || Tip: Filtering by **Payment method status > Expires soon** lets you reach out *before* a renewal fails, reducing churn. ### What the failure types mean * **Payment error**: the charge was declined or the payment provider returned an error. * **Customer error**: something on the customer's side needs attention, typically an expired or invalid card or insufficient funds. * **Inventory error**: a product in the subscription was out of stock, or could not be delivered from any location, at renewal time (see [Out of stock settings](https://supr-bundles-and-subscriptions.crisp.help/en-us/article/out-of-stock-settings-1c37pi9/)). * **Other**: any failure that doesn't fit the categories above. For every billing error, what it means and how to resolve it, see [Understanding billing attempt failures](https://supr-bundles-and-subscriptions.crisp.help/en-us/article/understanding-billing-attempt-failures-1xx817t/). ### Why a subscription shows as Failed or Paused Whether a subscription ends up **Failed** or **Paused** after retries depends on your [Dunning settings](https://supr-bundles-and-subscriptions.crisp.help/en-us/article/dunning-settings-14fp497/). The **When all payment attempts fail** setting there decides what happens once all retries are used up: * **Fail subscription contract** (the default): it appears under **Failed**. * **Pause subscription contract**: it appears under **Paused**. * **Attempt again at next renewal date**: it stays active, skips this cycle and tries again next time. Customers (and you) can also be emailed on each failure. See the renewal failed templates in [Notifications](https://supr-bundles-and-subscriptions.crisp.help/en-us/article/notifications-19cm2cv/). ### Fixing a failed subscription 1. Open the subscription. The **Billing error** banner at the top names the error and lists the steps to fix it. The **Timeline** shows every attempt. 2. If it's a card problem, click **Update payment method** on the banner. You can switch to another card the customer saved, or send them an email with a secure link to enter a new one. You can't enter card details for them, and changing the card in their store account does not update the subscription. 3. Once the cause is fixed, click **Activate subscription** on a failed or paused subscription to start billing again, or **Renew immediately** on an active one to charge straight away. To do this for many active subscriptions, select them in the list and use the **Renew immediately** bulk action. You can also spot affected customers store-wide using the **Has failed subscription** customer tag. See [Tag settings](https://supr-bundles-and-subscriptions.crisp.help/en-us/article/tag-settings-dex0xq/). ### All subscriptions stopped billing after a reinstall When the app is uninstalled, billing on all subscriptions is paused for safety. This also happens after a quick uninstall and reinstall. When you open the app again, **Home** and **Subscriptions** show the banner **Subscription contracts need to be reactivated**. 1. Click **Reactivate subscriptions** in the banner. 2. Each subscription goes back to the status it had before the uninstall, and billing resumes. || Renewals stay paused until you click **Reactivate subscriptions**. If your subscriptions are active again but the banner keeps showing, contact support and we will clear it. See [What happens when you uninstall the app](https://supr-bundles-and-subscriptions.crisp.help/en-us/article/what-happens-when-you-uninstall-the-app-1pagndr/). ### Common questions **Where do I see failed subscriptions?** On the **Subscriptions** list, filter by **Status > Failed**, or by **Last payment error** to see why the last charge failed. **How do I find subscribers whose card is about to expire?** Filter by **Payment method status > Expires soon** and ask those customers to update their card before the next renewal. **Why did a subscription change to Failed?** All the retries set in your [Dunning settings](https://supr-bundles-and-subscriptions.crisp.help/en-us/article/dunning-settings-14fp497/) failed and **When all payment attempts fail** is set to **Fail subscription contract**. The **Timeline** on the subscription shows each attempt and its error. **Home says my subscription contracts need to be reactivated, but I never uninstalled.** Any uninstall, even one followed straight away by a reinstall, pauses billing. Click **Reactivate subscriptions**. See [All subscriptions stopped billing after a reinstall](#3-all-subscriptions-stopped-billing-after-a-reinstall). **I fixed the card. How do I charge the missed renewal?** Click **Renew immediately** on an active subscription, or **Activate subscription** on a failed or paused one. See [Charging the renewal again](https://supr-bundles-and-subscriptions.crisp.help/en-us/article/understanding-billing-attempt-failures-1xx817t/#3-charging-the-renewal-again). ### Related guides * [Understanding billing attempt failures](https://supr-bundles-and-subscriptions.crisp.help/en-us/article/understanding-billing-attempt-failures-1xx817t/) * [Dunning Settings](https://supr-bundles-and-subscriptions.crisp.help/en-us/article/dunning-settings-14fp497/) * [How to update a subscription payment method](https://supr-bundles-and-subscriptions.crisp.help/en-us/article/how-to-update-a-subscription-payment-method-1x8hsc3/) * [Notifications](https://supr-bundles-and-subscriptions.crisp.help/en-us/article/notifications-19cm2cv/) * [Managing a customer's subscription on their behalf](https://supr-bundles-and-subscriptions.crisp.help/en-us/article/managing-a-customers-subscription-on-their-behalf-iwgzlk/) * [Tag settings](https://supr-bundles-and-subscriptions.crisp.help/en-us/article/tag-settings-dex0xq/)