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# [Video Guide] How to Enable the Customer Portal in Supr Bundles & Subscriptions

The customer portal is where your shoppers pause, skip, reschedule, swap and cancel their own subscriptions, without emailing you. This video walks through switching it on.

${frame}[](https://www.youtube.com/embed/2kH4pMUpVXM)

### The short version

Shopify's new customer accounts must be on first, in [Shopify admin > Settings > Customer accounts](https://admin.shopify.com/settings/customer_accounts).

1. Go to [**Supr Bundles & Subscriptions > Settings > Customer portal**](https://admin.shopify.com/apps/super-subscriptions/app/settings/customer-portal) and keep **Customer accounts page** (Recommended) selected.
2. On the **Customer accounts page** card, click **Enable customer portal**, then **Enable**.
3. Shopify's checkout and accounts editor opens in a new tab. In the **Supr Bundles & Subscriptions** section, click the **(+)** button next to **Subscriptions**, then click **Save** at the top right.
4. Back in the app, click **Verify**. Your portal opens; sign in if Shopify asks (this is normal) and wait for **"The customer subscription portal is enabled!"**.
5. Return to the app tab. The card now shows **Enabled**.
6. Optional but recommended: click **Add to customer account menu** so customers can find the portal from their account.

### If it does not work

Seeing **Failed to verify customer portal**, a sign in prompt you did not expect, an error page, or **Not enabled** on Home? See [The customer portal won't enable or says Failed to verify](https://supr-bundles-and-subscriptions.crisp.help/en-us/article/the-customer-portal-will-not-enable-or-verify-1mizdkl/) for every cause and fix, including how to add the portal manually in Shopify admin.

### Related guides

* [A Beginner's Guide to the Customer Subscriptions Portal](https://supr-bundles-and-subscriptions.crisp.help/en-us/article/a-beginners-guide-to-the-customer-subscriptions-portal-143zevu/)
* [The customer portal won't enable or says Failed to verify](https://supr-bundles-and-subscriptions.crisp.help/en-us/article/the-customer-portal-will-not-enable-or-verify-1mizdkl/)
* [Customer Portal Settings](https://supr-bundles-and-subscriptions.crisp.help/en-us/article/customer-portal-settings-q1tpjk/)
* [Adding the customer portal link to your store navigation](https://supr-bundles-and-subscriptions.crisp.help/en-us/article/adding-the-customer-portal-link-to-your-store-navigation-bih7u5/)
* [All video guides](https://supr-bundles-and-subscriptions.crisp.help/en-us/article/video-guides-hfl5tq/)