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# The subscription widget is not displayed in my store

You set up an [offer](https://supr-bundles-and-subscriptions.crisp.help/en-us/article/a-beginners-guide-to-subscription-offers-1ey00x7/), but the widget (your subscription options, your bundle options, or both) does not show on your product page? In most cases one of these is the reason:

1. The widget was never switched on in your live theme, usually because **Save** was not clicked in the theme editor.
2. The offer is in **Draft**, or the product is not in the offer's **Applies to** list.
3. The product is sold out, or its subscription is limited to some customers.
4. You are looking at the theme editor preview, a cached page, or a page that is not a product page.

Work through the steps below in order. Each one takes a minute.

### Table of contents

* [Step 1: Turn on the widget in your live theme](#3-step-1-turn-on-the-widget-in-your-live-theme)
* [Step 2: Check the offer is Published and includes the product](#3-step-2-check-the-offer-is-published-and-includes-the-product)
* [Step 3: Check the product can be bought](#3-step-3-check-the-product-can-be-bought)
* [Step 4: Check who can see the subscription options](#3-step-4-check-who-can-see-the-subscription-options)
* [Step 5: Check the page you are looking at](#3-step-5-check-the-page-you-are-looking-at)
* [Step 6: Check your plan's subscription limit](#3-step-6-check-your-plans-subscription-limit)
* [Step 7: Contact support](#3-step-7-contact-support)
* [The widget shows but there is no add to cart button](#3-the-widget-shows-but-there-is-no-add-to-cart-button)
* [Common questions](#3-common-questions)
* [Related guides](#3-related-guides)

### Step 1: Turn on the widget in your live theme

The widget is switched on by the **Supr Bundle & Subscriptions** app embed in your theme.

1. In the app, open **Design**. If you see a **Your widgets are not live yet** banner, the widget is off.
2. Click **Enable widget**, then **Enable**. Your theme editor opens with the switch turned on.
3. Click **Save** in the top right corner of the theme editor. This is the step most often missed: if you close the editor without saving, the widget stays off.

To check by hand, go to **Online Store > Themes**, click **Customize** on your live theme, open **App embeds** (the icon at the bottom of the left sidebar) and make sure **Supr Bundle & Subscriptions** is on. This video shows where it is:

${frame}[](https://www.youtube.com/embed/UpHcV7CoYVg)

|| The switch is per theme. **Enable widget** turns it on in your **live** theme. If you are previewing a different theme, turn on the app embed in that theme's editor too.

Once it is on, the widget places itself above the add to cart button on every product page. There is nothing to drag. Full steps: [How to Enable the Subscription Widget in the Online Store](https://supr-bundles-and-subscriptions.crisp.help/en-us/article/how-to-enable-the-subscription-widget-in-the-online-store-enrffm/).

### Step 2: Check the offer is Published and includes the product

1. Open **Offers** in the app and click the offer.
2. In the side card, check **Status** is **Published**. A **Draft** offer is taken off all its products and shows nothing on your store. (Existing subscribers keep renewing.)
3. Under **Applies to**, check the product is included: directly (**Specific products**), through one of the **Specific collections**, or with **All products**. If the offer shows **This offer applies to nothing**, pick at least one product or collection.
4. If you changed anything, click **Save**. If a red **Your subscription options are not live yet** banner appears when you save, Shopify refused the save and none of the offer's subscription options are live. The banner says why. Fix what it names and save again, or contact support with the message.

For a subscription offer you can also check from Shopify's side: open the product in **Products** in your Shopify admin and scroll to the **Purchase options** card. It should list a Supr Bundles & Subscriptions purchase option. (A **Bundle** offer with no subscription options adds nothing to that card, so use the offer's **Applies to** list instead.)

|| Selling a product made with the **Shopify Bundles** app on subscription? Every component product must be in the offer too. The offer editor shows a **component products are missing** warning with an **Add component products** button when one is not.

A product that is only in the offer as part of a bundle option (a pick in a build-a-box, or an item in a fixed bundle) does not show that offer's subscription on its own product page. Add it to **Applies to** if you also want to sell it on its own. For bundle options that do not show, see [Bundle options are not showing on the product page](https://supr-bundles-and-subscriptions.crisp.help/en-us/article/bundle-bars-are-not-showing-io0ui7/).

### Step 3: Check the product can be bought

* **Stock.** If the product (or the selected variant) is sold out and is not set to **Continue selling when out of stock**, customers cannot buy it. Depending on your theme, the subscription choices are then hidden or shown as sold out. Add stock, or turn on **Continue selling when out of stock** in the product's **Inventory** section, and check again.
* **Shopify Bundles products** count as sold out when any of their component products is sold out.
* **Only the subscription says sold out** while one-time purchase works: a subscription shipping profile that holds this product has no location it ships from, so Shopify refuses subscription orders for it. In your Shopify admin, go to **Settings > Shipping and delivery**, open that profile (Shopify shows a warning on it) and turn on at least one location. If you do not need separate subscription rates, you can instead delete the profile: in the app under **Settings > Shipping** if the app created it, otherwise in Shopify's shipping settings. See [Shipping Settings](https://supr-bundles-and-subscriptions.crisp.help/en-us/article/shipping-settings-17yb28n/).

### Step 4: Check who can see the subscription options

A subscription option can be limited to some customers. If every subscription option on a product is limited, a visitor who does not qualify sees no subscription at all.

1. Open **Offers**, click the offer and open a subscription option.
2. Under its main fields, each of the option's other settings is a small chip that names it and, once it is on, shows **On** or its value. Clicking a chip opens the option's **Additional settings** section with that setting expanded.
3. Check **Customer eligibility**. If it is on, **Who can subscribe** decides who sees the option: **All logged-in customers**, **Customers with at least one of these tags**, or **Customers without any of these tags**. Log in to your store with a customer account that qualifies to see it, or turn **Customer eligibility** off.
4. In an offer with bundle options, also check **Restrict to specific bundle options**. With it on, the subscription option only shows while one of the ticked bundle options is selected, and with none ticked it shows nowhere.

On the **Design** page, the **Hide when single option** setting (under **Add-on settings**) hides the widget whenever a product has only one choice to offer, for example one subscription option with the one-time purchase row hidden. Turn it off if you want the widget to show in that case.

### Step 5: Check the page you are looking at

* **Look at the live page, not the theme editor.** The theme editor shows unsaved changes, a product of its own choosing, and notices that never reach your store, such as **Nothing to show yet: ... is not part of a bundle/subscription offer**. Open the product page on your store itself.
* **Rule out an old copy of the page.** Reload the product page, or open it in a private (incognito) window.
* **Check it is the right product.** Open a product you know is in a Published offer.
* **Product pages only, unless you place the block.** The app embed shows the widget on product pages (their address contains `/products/`). On the home page, a collection page, a landing page or a blog post, add the **Subscriptions + Bundles** block in a **Featured product** section and set its **Product**. See [Showing the widget on other pages](https://supr-bundles-and-subscriptions.crisp.help/en-us/article/how-to-enable-the-subscription-widget-in-the-online-store-enrffm/#3-showing-the-widget-on-other-pages).
* **Quick add popups** on collection pages only show the widget on some themes. See [Quick add and quick view popups](https://supr-bundles-and-subscriptions.crisp.help/en-us/article/how-to-enable-the-subscription-widget-in-the-online-store-enrffm/#3-quick-add-and-quick-view-popups).
* **Page builders.** Product pages built with PageFly, GemPages or Shogun get the widget from the app embed. On a builder's landing page, add the block through the builder's app block element. See [PageFly and other page builders](https://supr-bundles-and-subscriptions.crisp.help/en-us/article/how-to-enable-the-subscription-widget-in-the-online-store-enrffm/#3-pagefly-and-other-page-builders).
* **Other product templates.** If you added the **Subscriptions + Bundles** block to one product template but turned the app embed off, products using any other template show nothing. Keep the app embed on: it covers every template.

### Step 6: Check your plan's subscription limit

If your store has more active subscriptions than your plan includes, the widget is hidden on your storefront until you upgrade. The app shows a **Subscription limit reached** banner, and the theme editor shows a red notice in place of the widget. Click **Upgrade plan** in the banner, or go to **Billing**. Plans and their limits are listed on the [pricing page](https://super-simple.co/pricing.html) and on **Billing** in the app.

### Step 7: Contact support

If you have been through every step and the widget still does not show, a theme setting or another app is most likely in the way. Send us a chat message with the link to the product page. If your store is password protected, include the password ([how to find it](https://supr-bundles-and-subscriptions.crisp.help/en-us/article/how-to-share-your-online-store-password-with-support-18byyp2/)). We may also send you a collaborator request so we can look at your theme, see [Giving our support team access to your store](https://supr-bundles-and-subscriptions.crisp.help/en-us/article/giving-support-access-to-your-store-549whx/).

### The widget shows but there is no add to cart button

The widget does not have an add to cart button of its own. It uses your theme's, so your product template must keep the theme's **Buy buttons** block.

1. Go to **Online Store > Themes** and click **Customize**.
2. Open the product template your product uses (for example **Products > Default product**).
3. In the product information section, look for **Buy buttons**. If it is hidden (crossed-out eye icon), show it. If it is missing, click **Add block** and add **Buy buttons**. A plain **Button** block is not the same thing and will not add to cart.
4. Click **Save**.

The same applies to a **Featured product** section on another page: it needs its own **Buy buttons** block. Without an add to cart button on the page, the widget also cannot find where to sit and may appear at the bottom of the page.

### Common questions

**I enabled the widget, but the app still says it is not live. Why?**
The theme editor was most likely closed without clicking **Save**. Click **Enable widget** again and click **Save** at the top right of the theme editor.

**Why does my widget show in the theme editor but not on my store?**
The theme editor shows changes that are not saved yet. Click **Save**, then reload the product page on your store, ideally in a private window.

**Why does the subscription show on one product but not another?**
The other product is not in a Published offer, is sold out, or its subscription options are limited by **Customer eligibility**. Check [Step 2](#3-step-2-check-the-offer-is-published-and-includes-the-product) to [Step 4](#3-step-4-check-who-can-see-the-subscription-options) for that product.

**Some of my subscription frequencies are missing. Why?**
Each subscription option is a frequency. A missing one is usually limited by **Customer eligibility** or by **Restrict to specific bundle options** (it only shows with certain bundle options selected). Both are chips on the subscription option: click one to check it.

**How do I hide an offer from my store for a while?**
Set its **Status** to **Draft** and save. It disappears from all its products, and existing subscribers keep renewing. Set it back to **Published** to show it again.

**The theme editor shows "Bundle block (deprecated)". Is that why nothing shows?**
No. That old block shows nothing on your live store. Remove it, and make sure the **Supr Bundle & Subscriptions** app embed is on (Step 1).

**Can I show the widget on my home page or a landing page?**
Yes, with the **Subscriptions + Bundles** block in a **Featured product** section. See [Showing the widget on other pages](https://supr-bundles-and-subscriptions.crisp.help/en-us/article/how-to-enable-the-subscription-widget-in-the-online-store-enrffm/#3-showing-the-widget-on-other-pages).

**It says sold out, but the product is in stock. Why?**
If only the subscription is refused, a subscription shipping profile has no location to ship from. See [Step 3](#3-step-3-check-the-product-can-be-bought).

### Related guides

* [How to Enable the Subscription Widget in the Online Store](https://supr-bundles-and-subscriptions.crisp.help/en-us/article/how-to-enable-the-subscription-widget-in-the-online-store-enrffm/)
* [[Video Guide] How to enable APP EMBED](https://supr-bundles-and-subscriptions.crisp.help/en-us/article/video-guide-how-to-enable-app-embed-sfsmt1/)
* [The subscription widget appears twice or at the bottom of the page](https://supr-bundles-and-subscriptions.crisp.help/en-us/article/the-subscription-widget-appears-twice-or-at-the-bottom-of-the-page-smaa7r/)
* [Subscriptions are not adding to cart](https://supr-bundles-and-subscriptions.crisp.help/en-us/article/subscriptions-are-not-adding-to-cart-78b7gl/)
* [A Beginner's Guide to Subscription Options](https://supr-bundles-and-subscriptions.crisp.help/en-us/article/a-beginners-guide-to-subscription-bars-1cd08i1/)
* [Changing a product variant is not updating the widget prices/options](https://supr-bundles-and-subscriptions.crisp.help/en-us/article/changing-a-product-variant-is-not-updating-the-widget-pricesoptions-1l6stqt/)