> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://supr-bundles-and-subscriptions.crisp.help/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Store pickup and local delivery for subscriptions Subscriptions don't have to ship: customers can also collect orders from your store (click and collect) or receive them by local delivery. This guide explains what's supported, how pickup is billed, how to switch a subscription between shipping, pickup and local delivery, and what happens if you turn local delivery off. ### Table of contents * [Supported delivery methods](#3-supported-delivery-methods) * [Store pickup](#3-store-pickup) * [Local delivery](#3-local-delivery) * [Turning off local delivery or pickup](#3-turning-off-local-delivery-or-pickup) * [Changing the delivery method on a subscription](#3-changing-the-delivery-method-on-a-subscription) * [Customers changing it in the portal](#3-customers-changing-it-in-the-portal) * [Common questions](#3-common-questions) * [Related guides](#3-related-guides) ### Supported delivery methods A subscription can use any of these delivery methods, just like a normal Shopify order: * **Shipping**: delivered by your carriers using your shipping profiles. * **Local delivery**: delivered within your local delivery zones. * **Store pickup**: collected from one of your store locations. The method a customer gets is based on how your store and products are set up in Shopify, and the option they choose at checkout. To see which subscriptions use which method, filter the [Subscriptions](https://admin.shopify.com/apps/super-subscriptions/app/contracts) list by **Delivery type** (**Shipping**, **Pickup from store** or **Local delivery**). ### Store pickup Pickup from **your own store locations** is supported. * A pickup subscription needs **no shipping labels**, and the subscription shows a **Pickup location** badge with the location instead of a shipping address. * The customer collects each renewal order from the location, the same way they would a one-time pickup order. || **Third-party pickup points** (parcel lockers, carrier pickup points, etc.) are **not supported** for subscriptions. This is a limitation of the Shopify subscriptions platform: only your own store pickup locations work. ### Local delivery Local delivery works for subscriptions using your store's local delivery setup in **Shopify admin > Settings > Shipping and delivery**. Renewal orders follow your local delivery zones just like one-time local delivery orders, and the subscription shows a **Local delivery** badge. ### Turning off local delivery or pickup **Renewals need the delivery method to still be available.** If you turn off local delivery in Shopify (or at the location the subscriptions use), every local delivery subscription fails at its next renewal, and no order is created. The error can look like a stock or location problem (for example "No inventory location found or enabled" or **Inventory allocations not found**), but the cause is the delivery setting. The same applies to pickup subscriptions when pickup is turned off at their location. To fix it, either: * **Turn local delivery (or pickup) back on** in **Shopify admin > Settings > Shipping and delivery**, or * **Move each affected subscription to shipping**: see [Changing the delivery method on a subscription](#3-changing-the-delivery-method-on-a-subscription), then set a shipping rate. Changing the method does not charge the missed renewal. Once fixed, click **Renew immediately** on an active subscription, or **Activate subscription** on a failed or paused one. See [Charging the renewal again](https://supr-bundles-and-subscriptions.crisp.help/en-us/article/understanding-billing-attempt-failures-1xx817t/#3-charging-the-renewal-again). || Planning to stop local delivery? Move those subscriptions to shipping first, or contact support if you have many to move and we will help. ### Changing the delivery method on a subscription To switch a subscription between shipping, pickup and local delivery, or to change its pickup location: 1. Open the subscription in [**Supr Bundles & Subscriptions > Subscriptions**](https://admin.shopify.com/apps/super-subscriptions/app/contracts). 2. On the **Customer** card, click the pencil icon next to **Shipping address**. This opens **Edit shipping address**. 3. Choose **Customer delivery** (shipping to an address), **Pickup location** or **Local delivery**. 4. Enter the address, or pick the location for pickup, then click **Save**. The customer gets the **Subscription contract updated** email (you can turn it off in **Settings > Notifications**). **Then check the shipping price.** Changing the method does not change the shipping price saved on the subscription. After switching to pickup, set it to free: click **Edit**, then **Edit shipping** in the **Payment** card, choose **Free shipping**, click **Done** and **Update contract**. After switching to shipping, pick the right rate the same way. || **Edit** > **Edit shipping** only changes the shipping **price and rate name**, not the delivery method. Choosing a £0 rate there leaves the subscription as a delivery. To switch to pickup, use the pencil on the **Customer** card as above. For many pickup subscriptions at once, select them on the Subscriptions list and use the **Update shipping price** bulk action with **Recalculate from current shipping rates**: pickup subscriptions are set to free shipping. Local delivery subscriptions are skipped by that recalculation. ### Customers changing it in the portal With **Update shipping address** on (under **Settings > Customer portal**), customers change the delivery method themselves from the pencil next to their address: * **Ship to address**: pick one of their saved addresses. Where your local delivery zones cover that address, they also choose between **Shipping** and **Local delivery**. * **Pick up**: choose one of your pickup locations (shown when you have any). The price is set for them: free for pickup, and the cheapest rate Shopify offers for shipping or local delivery to that address. They see the next order's new total before they confirm, and you see the change on the subscription's timeline. ### Common questions **Can customers pick up their subscription orders in store?** Yes, from your own store locations. Parcel lockers and carrier pickup points are not supported by Shopify subscriptions. **Can customers switch between shipping, pickup and local delivery themselves?** Yes, from the customer portal, when they can update their address. See [Customers changing it in the portal](#3-customers-changing-it-in-the-portal). **How do I change an existing subscription from shipping to store pickup?** Click the pencil next to **Shipping address** on the subscription's **Customer** card, choose **Pickup location**, pick the location and **Save**. Then set the shipping price to free. See [Changing the delivery method on a subscription](#3-changing-the-delivery-method-on-a-subscription). **A pickup subscription still charges shipping. How do I fix it?** Open it, click **Edit** > **Edit shipping**, choose **Free shipping**, **Done**, then **Update contract**. **All my local delivery subscriptions failed to renew at once.** Local delivery was most likely turned off in Shopify. Turn it back on, or move those subscriptions to shipping. See [Turning off local delivery or pickup](#3-turning-off-local-delivery-or-pickup). **The subscription says "Location no longer exists".** The pickup location was removed in Shopify, and renewals cannot continue until you change it. Click **Update address** on that banner (or the pencil next to **Shipping address**) and choose another location or a delivery address. ### Related guides * [Shipping Settings](https://supr-bundles-and-subscriptions.crisp.help/en-us/article/shipping-settings-17yb28n/) * [Renewals charge shipping or the wrong shipping rate](https://supr-bundles-and-subscriptions.crisp.help/en-us/article/renewals-charge-shipping-or-the-wrong-shipping-rate-1uqzcbd/) * [Editing a Subscription Contract](https://supr-bundles-and-subscriptions.crisp.help/en-us/article/editing-a-subscription-contract-155rpav/) * [Managing a customer's subscription on their behalf](https://supr-bundles-and-subscriptions.crisp.help/en-us/article/managing-a-customers-subscription-on-their-behalf-iwgzlk/) * [Understanding billing attempt failures](https://supr-bundles-and-subscriptions.crisp.help/en-us/article/understanding-billing-attempt-failures-1xx817t/)