> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://supr-bundles-and-subscriptions.crisp.help/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # My subscription free shipping discount is not working Have you set up a [free shipping discount for your subscriptions](https://supr-bundles-and-subscriptions.crisp.help/en-us/article/how-to-set-up-free-subscription-shipping-15ihw5v/) but checkout still charges shipping? Work through these checks in order. The most common causes are a missing **Purchase type = Subscription**, a minimum purchase requirement the order does not meet, and (if you sell bundles) the discount not being set to combine with **Product discounts**. || **Checkout is free but renewals charge shipping, or existing subscribers still pay shipping?** That is a different problem: the discount only reaches new subscriptions, for the number of orders you chose. See [Renewals charge shipping or the wrong shipping rate](https://supr-bundles-and-subscriptions.crisp.help/en-us/article/renewals-charge-shipping-or-the-wrong-shipping-rate-1uqzcbd/). 1. In the discount settings, ensure that the **Purchase type** is set to **Subscription** ![](https://storage.crisp.chat/users/helpdesk/website/7f3a3e9ddc403000/screenshot-2024-10-23-at-14504_1vafpk3.png) 2. Ensure you have selected the subscription version of the product in the **checkout** Your free shipping discount has most likely been configure to apply only for subscription purchases. To confirm the **checkout** recognises the subscription, check the following signs: * The subscription option's name (for example "Delivery every month") appears under the product title. * The **Recurring subtotal** texts should appear beneath the order total. ![](https://storage.crisp.chat/users/helpdesk/website/7f3a3e9ddc403000/screenshot-2024-10-23-at-15195_1g2hvjs.png) | On a subscription bundle, every item in the bundle should show the subscription option's name. If they do not, the bundle was bought one-time and a subscription-only free shipping discount has nothing to apply to. Open the offer in [**Supr Bundles & Subscriptions > Offers**](https://admin.shopify.com/apps/super-subscriptions/app/offers), save it, and try again, or contact support. 3. Verify that the order meets the minimum purchase amount or quantity for the discount || To guarantee free shipping on all subscription orders, set the **Minimum quantity of items** to **1** in the **Minimum purchase requirements** box Shopify requires automatic free shipping discounts to include a **Minimum purchase requirement**. If the items in the **checkout** do not satisfy this minimum, the discount will not be applied. Below you will find an example order that satisfies these requirements: **Example order** * The discount **Minimum purchase amount** is set to **£9.99** * The product in the **checkout** costs **16.99** As you can see in the screenshots below, the free shipping discount is successfully applied for this product. ![The subscription order must cost at least £9.99 for the discount to be applied](https://storage.crisp.chat/users/helpdesk/website/7f3a3e9ddc403000/screenshot-2024-10-23-at-15303_125v08h.png) ![This product costs £16.99 which is over the £9.99 minimum of the discount](https://storage.crisp.chat/users/helpdesk/website/7f3a3e9ddc403000/screenshot-2024-10-23-at-15162_t8j2vx.png) 4. When using multiple discounts at the same time, ensure they are set to combine || **Selling bundles? This is the most common cause.** A bundle option's price (a fixed bundle price, a quantity break, a build your own bundle) is applied as a Shopify **product discount** called **Supr Bundle Block Pricing** or **Supr Bundle Pricing** (older installs may still show them as "Super Subscriptions Bundle Block Pricing" and "Super Subscriptions Bundle Pricing"), even though you never created it. Your free shipping discount must have **Product discounts** ticked under **Combinations**, or Shopify applies only the bigger of the two and the customer pays for shipping. In the example below, the following **2 discounts** are applied to the checkout: * An **amounts off product** discount code named `TEA` * A **free shipping** discount for subscriptions named `FREE SUBSCRIPTION SHIPPING` ![There are 2 discounts applied to this order: the TEA discount code (1) and the free shipping discount (2)](https://storage.crisp.chat/users/helpdesk/website/7f3a3e9ddc403000/screenshot-2024-10-23-at-15362_9i26pb.png) In order for this to work, **both** discounts must be set to combine with each other in their settings: * `Tea`: In the **Combinations** box, **Shipping discounts** is checked. ![The TEA discount code (1) is set to combine with shipping discounts](https://storage.crisp.chat/users/helpdesk/website/7f3a3e9ddc403000/screenshot-2024-10-23-at-15401_ttqang.png) * `FREE SUBSCRIPTION SHIPPING`: In the **Combinations** box, **Product discounts** is checked. ![The free shipping discount (2) is set to combine with Product and Order discounts](https://storage.crisp.chat/users/helpdesk/website/7f3a3e9ddc403000/screenshot-2024-10-23-at-15353_1lt2b39.png) The app's own bundle pricing discount is already set to combine with shipping discounts, so for bundles only your free shipping discount needs changing. 5. Keep only one free shipping discount for subscriptions Two automatic free shipping discounts do not add up, and if they are set up differently the result is hard to predict. Delete or deactivate the extra one in **Shopify admin > Discounts**. ### Common questions **The free shipping discount doesn't apply at checkout. What should I check first?** That **Purchase type** is **Subscription**, that the order meets the minimum purchase requirement (set **Minimum quantity of items** to 1 to cover every order), and that the checkout really shows a subscription item. **It works for single products but not for bundles.** Tick **Product discounts** under **Combinations** on your free shipping discount. Your bundle price is a product discount, and without combining Shopify applies only one of the two. **The first order ships free but renewals charge shipping.** Check **Recurring payments for subscriptions** on the discount: **Limit discount to the first payment** only covers the first order. See [Renewals charge shipping or the wrong shipping rate](https://supr-bundles-and-subscriptions.crisp.help/en-us/article/renewals-charge-shipping-or-the-wrong-shipping-rate-1uqzcbd/). **I created the discount today. Why don't my existing subscribers get free shipping?** Discounts are saved on a subscription at checkout, so existing subscriptions don't pick up new ones. Update them with the **Update shipping price** bulk action on the Subscriptions list. If you have gone through each step and the issue persists, contact our support team via the live chat and we will look into it.