> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://supr-bundles-and-subscriptions.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Changing prices for existing subscribers

Existing subscribers keep the price they signed up at. Changing a product's price in Shopify, or the discount on an offer's subscription option, only affects **new** subscribers, unless you do one of three things: turn on **Automatic price updates** so subscriptions follow future price changes, run the **Sync prices** bulk action to bring subscriptions up to today's prices, or edit a single subscription's price yourself.

### Table of contents

* [Option 1: Follow future price changes automatically](#3-option-1-follow-future-price-changes-automatically)
* [Option 2: Update existing subscriptions now with Sync prices](#3-option-2-update-existing-subscriptions-now-with-sync-prices)
* [Option 3: Change the price on one subscription](#3-option-3-change-the-price-on-one-subscription)
* [How subscription discounts are recalculated](#3-how-subscription-discounts-are-recalculated)
* [Other currencies (Shopify Markets)](#3-other-currencies-shopify-markets)
* [Common questions](#3-common-questions)
* [Related guides](#3-related-guides)

### Option 1: Follow future price changes automatically

1. Go to [**Settings > Billing and renewals**](https://admin.shopify.com/apps/super-subscriptions/app/settings/billing).
2. Under **Automatic price updates**, choose **Prices are updated automatically as they change**.
3. Click **Save**.

From then on, whenever you change a product's price in Shopify, the active and paused subscriptions that contain it are repriced, and customers pay the new price from their next renewal. Each repriced customer gets the **Subscription price updated** email, which you can edit or turn off in **Settings > Notifications**.

|| Turning the setting on does not reprice anything by itself. It reacts to price changes you make afterwards, and they are processed in batches rather than instantly. To update subscriptions to today's prices straight away, use Option 2.

### Option 2: Update existing subscriptions now with Sync prices

**Sync prices** reprices subscriptions to each product's current Shopify price, whatever the setting above says.

1. Go to [**Supr Bundles & Subscriptions > Subscriptions**](https://admin.shopify.com/apps/super-subscriptions/app/contracts).
2. Filter if you like (for example by **Product**), then select the subscriptions, or all of them.
3. Choose **Sync prices** from the bulk actions.
4. Tick **Email customers about the price change** if customers should get the **Subscription price updated** email. Leave it off for a silent update.
5. Click **Sync prices**.

Good to know:

* Active, paused and failed subscriptions are repriced. Products already at the right price are skipped.
* It cannot be undone, so try it on a few subscriptions first.
* Large selections can take a few minutes.
* The new price is charged from each subscription's next renewal. Nothing already charged changes.

### Option 3: Change the price on one subscription

1. Open the subscription in **Subscriptions** and click **Edit**.
2. Click the product's price. In **Edit base price**, enter the product's price before the subscription discount and click **Update**. The subscription's discount is applied on top.
3. To change the discount instead, click **Edit discount** in the **Payment** card.
4. Click **Update contract**.

The customer gets the **Subscription contract updated** email unless you have turned it off. See [Editing a Subscription Contract](https://supr-bundles-and-subscriptions.crisp.help/en-us/article/editing-a-subscription-contract-155rpav/).

### How subscription discounts are recalculated

When a subscription is repriced (automatically or with **Sync prices**), its subscription discount is kept and applied to the new price:

* **Percentage**: the same percentage off the new price. 10% off a product that goes from $20 to $25 now charges $22.50.
* **Amount off**: the same amount off the new price.
* **Fixed price**: keeps charging the fixed price. A fixed price is set on purpose to ignore the product's price, so these subscriptions do not change.

To move fixed price subscribers to a new price, open each subscription, click **Edit discount** and change the fixed price, or switch it to **Percentage** or **Amount off** so future price changes follow through.

|| Changing the discount on an offer's subscription option only affects new subscriptions. Existing ones keep the discount they were created with. See [How subscription discounts work](https://supr-bundles-and-subscriptions.crisp.help/en-us/article/how-subscription-discounts-work-1yk98pw/).

### Other currencies (Shopify Markets)

A subscription in another currency is repriced to the product's price for the customer's country, in that currency. If no price in that currency is found, that subscription is left unchanged rather than charged in the wrong currency. If you only change a market's prices (not the product's own price), run **Sync prices** afterwards to be sure existing subscribers pick them up. See [Selling subscriptions with B2B, Markets, and multiple currencies](https://supr-bundles-and-subscriptions.crisp.help/en-us/article/selling-subscriptions-with-b2b-markets-and-multiple-currencies-wqinxw/).

### Common questions

**If I change a product's price, do existing subscribers pay the new price?**
Only if **Automatic price updates** is set to **Prices are updated automatically as they change**, or you run **Sync prices**. Otherwise they keep the price they signed up at.

**I raised my prices. How do I make existing subscriptions pay the new price?**
Select them on the Subscriptions list and use the **Sync prices** bulk action. Turn on automatic price updates if future changes should follow on their own.

**I turned on automatic price updates but renewals still charge the old price.**
The setting only reacts to price changes made after it was turned on. Run **Sync prices** once to catch up.

**Some subscriptions didn't change after syncing. Why?**
They most likely use a **Fixed price** discount, which always charges the fixed amount. Edit their discount.

**Do customers have to accept the new price?**
No. They are charged the new price at their next renewal. They are emailed if the price updated email is on (automatic updates), if you ticked **Email customers about the price change** (Sync prices), or when you edit their subscription.

**Can I lower the price for one loyal customer only?**
Yes. Edit that subscription and change its price or discount (Option 3).

### Related guides

* [Billing and Renewal Settings](https://supr-bundles-and-subscriptions.crisp.help/en-us/article/billing-and-renewal-settings-hmbaw6/)
* [How subscription discounts work](https://supr-bundles-and-subscriptions.crisp.help/en-us/article/how-subscription-discounts-work-1yk98pw/)
* [Editing a Subscription Contract](https://supr-bundles-and-subscriptions.crisp.help/en-us/article/editing-a-subscription-contract-155rpav/)
* [How to set the price of a subscription](https://supr-bundles-and-subscriptions.crisp.help/en-us/article/how-to-set-the-price-of-a-subscription-1l0lq8e/)
* [Selling subscriptions with B2B, Markets, and multiple currencies](https://supr-bundles-and-subscriptions.crisp.help/en-us/article/selling-subscriptions-with-b2b-markets-and-multiple-currencies-wqinxw/)